At EZPurchases, we are committed to providing high-quality products and ensuring our customers receive safe and reliable items.
🇦🇺 Australian Consumer Law (ACL)
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. As a customer, you have the following rights:
• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
You also have the right to have products repaired or replaced if they are not of acceptable quality and the fault does not constitute a major failure.
These consumer guarantees apply automatically and do not have a fixed duration. The coverage period depends on what is reasonable, considering:
• The nature of the products
• Their price
• How they are commonly used
✅ Important: These rights apply in addition to any manufacturer's warranty or voluntary warranty we may provide.
⚠️ What's Not Covered
The following situations are generally not covered under warranty:
• Damage caused by misuse, improper handling, or accidents
• Normal wear and tear
• Unauthorized modifications or repairs
• Products used for commercial purposes (unless specified)
📬 How to Contact Us
For any questions or concerns regarding our warranty policy, please contact our Customer Support Team:
📧 support@ezpurchases.com
📞 +61 432 222 786
📍 Or via our Contact Us page
📢 Note: This Warranty Policy is provided in accordance with Australian Consumer Law and has been designed to inform and protect you as a valued EZPurchases customer.