At EZPurchases, your privacy is extremely important to us. This policy explains how we collect, use, and protect your personal information in compliance with Australian privacy laws.
1. Information We Collect
We collect personal information such as your name, email address, phone number, shipping address, and payment details when you make a purchase or contact us.
When you opt-in to receive SMS communications, we collect and store your mobile phone number. We use this information solely for the purposes described at the time of collection.
We use cookies and similar technologies to track items placed in your shopping cart, including when you abandon it. This information helps us determine when to send SMS cart reminder messages if you've consented to such communications.
2. How We Use Your Information
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To process transactions and fulfill orders
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To improve our services and website
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To send order updates and promotional communications (if you've opted in)
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To send SMS reminders about abandoned carts (with consent)
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To respond to customer service inquiries
3. Data Security
We implement industry-standard measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All SMS data is stored securely and accessed only for authorized purposes.
4. Third-Party Services
We may use third-party providers (e.g., payment gateways, SMS platforms) who collect and use your data only as necessary to perform their services. SMS opt-in and consent data will not be shared with unaffiliated third parties for marketing purposes.
5. Your Rights Under Australian Law
You have the right to:
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Access personal data we hold about you
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Request correction of inaccurate data
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Withdraw consent for marketing communications (including by replying 'STOP' to SMS)
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Request deletion of data, subject to our legal retention obligations
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Lodge a complaint with the OAIC
To exercise these rights, contact us at support@ezpurchases.com. We will respond within a reasonable time as required by Australian law.
6. SMS Marketing
By opting in to SMS communications, you consent to receive automated marketing messages at the number provided. Message frequency varies. Consent is not a condition of purchase. Reply 'STOP' to cancel. Message and data rates may apply.
7. Location-Based Services
If we offer services using location data, we will collect and process this information only with your explicit consent, clearly describing the purpose at the time of consent.
8. Data Retention
We retain personal data only as long as necessary for the purposes described, unless a longer retention period is required by law. SMS opt-in data is retained while consent remains active or until deletion is requested.
9. Changes to This Policy
We may update this policy periodically. Material changes will be communicated through prominent website notices or direct communication where appropriate. Your continued use of our services constitutes acceptance of the updated policy.
Last Updated: April 28, 2025
For any privacy concerns, please contact us at: support@ezpurchases.com