Privacy policy

Last Updated: June 13th, 2025

EZ Purchases (ABN: 53 735 079 680) is deeply committed to protecting your privacy. This policy details how we collect, use, store, and share your personal information when you visit or make a purchase from our website: https://ezpurchases.com.

By using our website and services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed via secure third parties, as detailed in Section 3)
  • Any other information you voluntarily provide to us through forms, surveys, or communications.

b) Information Collected Automatically (Usage and Browse Data): When you visit our website, certain information may be collected automatically through cookies, log files, and third-party analytics tools (e.g., Google Analytics, Google Ads). This includes:

  • IP address
  • Browser type
  • Device type and operating system
  • Pages visited, time spent on pages, and Browse path on the website
  • Referral source (e.g., websites that directed you to our site)
  • Data on interaction with advertisements and website content.

2. How We Use Your Personal Information

We use your personal information for the following purposes, as permitted by Australian law:

  • Process and Manage Orders: To accept, process, and deliver your orders, including payment management, shipping, and returns.
  • Communication: To communicate with you about your orders, customer service inquiries, service updates, or requested information.
  • Security and Fraud Prevention: To protect the security of our website, detect and prevent fraud, and ensure secure transactions.
  • Marketing and Promotions (With Your Consent): To send you updates, marketing materials, newsletters, and personalised offers, only if you have consented to receive them. You can withdraw your consent at any time (opt-out).
  • Improvement and Optimisation: To analyse website usage, optimise our website, products and services, and personalise your shopping experience.
  • Legal Compliance: To comply with our legal and regulatory obligations in Australia.

3. Sharing of Information

We only share your personal information with trusted third parties who help us operate our business and provide our services, under strict privacy and security conditions. This may include:

  • Payment Processors: Entities such as Shopify Payments, Stripe, PayPal, which process your payment transactions. We do not store your full credit card details.
  • Delivery and Logistics Providers: Companies such as Australia Post, Aramex, DHL, or others, to deliver your products.
  • Analytics and Marketing Platforms: Services such as Google Analytics, Google Ads, and email marketing platforms, to understand user behaviour and optimise our campaigns.
  • IT Service Providers: Companies that assist us in maintaining our IT infrastructure.
  • Legal Compliance: When required by law, such as in response to a subpoena or court order.

We do not sell, rent, or trade your personal information with third parties for direct marketing purposes.

4. Data Storage and Security

We take the security of your data seriously.

  • We store your information on secure servers and retain it only for as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., tax records).
  • We implement technical, administrative, and physical security measures to protect your data against unauthorised access, misuse, disclosure, alteration, or destruction.
  • Sensitive data, such as payment details, is encrypted using SSL (Secure Socket Layer) technology during transmission.

5. Your Privacy Rights (Under Australian Law)

In accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth), you have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction: You can request the correction of any inaccurate, incomplete, or outdated data we hold about you.
  • Right to Deletion ("Right to be Forgotten"): You can request the deletion of your personal information, subject to any legal retention obligations we may have.
  • Right to Withdraw Consent: If we rely on your consent to process your data (such as for marketing communications), you have the right to withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Complain: If you have concerns about how your personal information is being handled, you have the right to make a complaint directly to us and, if you are not satisfied with our response, to the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights or for any questions about your privacy, please contact us at: support@ezpurchases.com.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Improve your Browse experience (e.g., remembering items in your cart).
  • Enable essential shopping functionalities.
  • Analyse website traffic and user behaviour through tools like Google Analytics and Google Ads to optimise our services and advertising.

You can control and/or disable cookies in your browser settings, but please be aware that some website functionalities may not operate correctly as a result. For more information, please refer to our Cookies Policy.

7. Third-Party Services and External Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of any third-party websites. We advise you to review the privacy policies of those websites independently.

8. International Data Transfers

Your personal information may be stored or processed on servers located outside of Australia, for example, by cloud service providers or e-commerce platforms. When this occurs, we take all reasonable steps to ensure your information is handled securely and in compliance with applicable Australian privacy laws. By using our services, you consent to this international data transfer.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page with the "Last Updated" date. We advise you to review this policy regularly.

10. Contact

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

EZ Purchases
 ABN: 53 735 079 680
Unit 1406, Number 70 Remembrance Drive Surfers Paradise, QLD 4217, Australia
Email: support@ezpurchases.com
Phone: +61 432 222 786